Contact us
Trouble signing in?
Members
First time users will need information on your member ID card to register. For assistance, select the "Help" link on the HealthSafe ID sign-in page or call the toll-free help line listed there.
If you can't remember your username or password, select "Forgot username and password?" and follow the instructions to access your account.
Employers, Providers, Partners and Brokers
Employers, Providers, Partners and Brokers
If you are unable to remember your One Healthcare ID credentials, select the links for Forgot One Healthcare ID or Forgot password and complete the necessary fields. Or use the link to Chat with support for help signing in.
Member services
Online
Phone
Sign in to chat or send a message securely.
Phone
For fastest service, please contact your Care Coordinators by calling the toll-free number on your health plan ID card.
If you do not have your member ID card, call 1-888-552-1355.
For general claim inquiries call: 1-888-552-1355.
Providers
Phone
If you have questions about a plan member's claim, please call the 800 number located on the plan member's ID card or submit the claim to the mailing address listed on the plan member's ID card.
If you do not have the plan member's ID card, call 1-800-247-8956.
If you are a provider interested in joining the UnitedHealthcare network, call
1-877-842-3210.
Tech support
Website technical support: 1-866-922-8266